We gladly accept returns for any reason within 10 days from shipping date. MerryAutumn.com recognizes the right to return items purchased as long as intact and not worn. We will control all returned products. We will dismiss the returned product if: - The product shows signs of visible use - The product is damaged as a result of return transport Please return your product in its original packaging, which is considered in all respects an integral part of the product and must not have been damaged in any way and / or altered, with all possible accessories and leaflets.
E-mail firstname.lastname@example.org within 10 days of the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number (T#######), Item Code(s) of the item(s) to be returned, the reasons and state if the return is exchange,or refund. Items can be exchanged when a different item or a different colour is available. Once the returns request has been received, MerryAutumn.com will send a written confirmation to the client, containing the Return Authorization Number (R.A.N). It is compulsory to use the Return Form The Customer must return the products purchased, at the following address, no later than 10 (ten) working days as from receipt of the products purchased. Merry Autumn s.a.s di Lorenzi Federico & c. Via Romana 10, 51013 Chiesina Uzzanese (Pt) Italia. The customer can choose independently the carrier with which to make the shipment. No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport firm which provides a track & trace service. We will not accept returns of items purchased without having been previously followed the steps above.
All authorized returned merchandise is subject to re-entry inspection at the sole discretion of MerryAutumn.com. Based on the condition of the return and/or the non-compliance of the Return Policy a 10% restocking fee may be deducted from the final refund. MerryAutumn.com reserves the right to refuse returns that are unauthorized. If an unauthorized return is accepted, MerryAutumn.com will deduct a 10% administrative/re-stocking fee from the refund. Withdrawal is not permitted for customised Products and Products delivered abroad. In all cases where withdrawal is not lawfully and validly applied by the Customer, MerryAutumn.com shall return the Product to the Customer, at the Customerís own risk and expense. Should the Products returned by damaged during transport for return to MerryAutumn.com the Customer shall be informed of all damages reported no later than the second working day as from the receipt of Products. This shall therefore allow the Customer in turn to inform the courier of this fact and claim his rights with regard the courier. At the same time, the products damaged during transport shall be returned to the Customer at the Customerís own risk and expense. In the event that the Customer receives defective merchandise, or that errors occur in shipments by MerryAutumn.com, is required to follow the same instructions above. MerryAutumn.com reserves the right to request photographic evidence before allowing returns for defective merchandise and pay the costs of shipping the return of the goods at their premises. Should withdrawal be exercised in accordance with the provisions of current legislation (Italian Legislative Decree no. 185/99), MerryAutumn.com shall reimburse the amounts paid by the Customer. Reimbursement shall take place free of charge as quickly as possible and, in any case, within thirty days of the date on which MerryAutumn.com became aware of the Customerís having exercised his right to withdraw.